topic Re: Porting issue in Get Support

Porting issue

jingy327 — Tue, 04 Jan 2022 23:12:11 GMT

Hi,

I received my PM sim card 4 days ago and tried porting the number from Cityfone on the same day. But I am still experiencing porting issues...!

I tried emailing PM and was expecting to get response within 48 hours, but no response so far.

I sent private message to @Mary_M, but no response either.

Please help. I would like to get my number working before activating my husband's PM sim card cuz dont want him to get stuck like me...

Thanksss!!

Re: Porting issue

akagw — Thu, 10 Nov 2016 16:51:11 GMT

I know it's hard to hear but sit tight. They are working through a big backlog due to similar issues but they should get to you soon.

Re: Porting issue

CaNuCk07 — Thu, 10 Nov 2016 16:53:25 GMT

@jingy327 while you're sitting tight, make sure your private message to the mods inclujdes all the relevant info they need to sort out your issue.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: Porting issue

jingy327 — Thu, 10 Nov 2016 17:14:21 GMT

yes i did include the info needed based on this thread:

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

1) If you recently ported your phone number and you are experiencing mixed services/porting issues – send us a private message and please include your Public Mobile phone # (if applicable), the number you wish to port, as well as the account number associated to your old service provider

Re: Porting issue

jingy327 — Fri, 11 Nov 2016 17:04:57 GMT

Argh... Nothing is happening..

Please help!

Re: Porting issue

jingy327 — Fri, 11 Nov 2016 19:34:53 GMT

maybe Mary is busy.. can @Shazia_K help? I sent Shazia a message with my information.

thanks!!