topic Re: Plan rate change in Get Support

Plan rate change

theresia — Thu, 11 Sep 2025 02:02:14 GMT

Are you supposed to notify customers ahead of time of any plan rate changes? I was notified about the Rewards Program and about the 9-1-1 tax, but not the last few changes in plan rates, which is frustrating because we have four members in our house with three different plans.

Re: Plan rate change

TheSterlinger — Wed, 10 Sep 2025 20:28:21 GMT

What plan rate change? As far as I know, the rates have not been changed.

But they normally do tell us within 30 days of any upcoming changes.

Re: Plan rate change

BKNS27 — Wed, 10 Sep 2025 20:31:44 GMT

@theresia

PM doesn’t change the rate unless you switched to a different plan.

The only latest change is the Provincial government have added a fee for 911 depending on the area code your number is located.

Re: Plan rate change

slusagm — Wed, 10 Sep 2025 20:44:53 GMT

E911 fees? They announced

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Government-Mandated-9-1-1-Tax-to-be-added-to-subscription/td-p/1348841

Re: Plan rate change

Meow — Wed, 10 Sep 2025 22:28:19 GMT

PM does NOT change plan cost out of a blue. Cost stays the same as long as you are customer.

There were very rare occasions where PM did change plan cost ($13 to $15) but all customers have been notified way ahead of a change.

Re: Plan rate change

computergeek541 — Thu, 11 Sep 2025 01:06:10 GMT

@Meow wrote:
There were very rare occasions where PM did change plan cost ($13 to $15) but all customers have been notified way ahead of a change.

I believe that $13 plan customers still have a $13 plan. I do not recall this plan that was originally $10 ever being increased to $15.

Re: Plan rate change

theresia — Thu, 11 Sep 2025 04:51:44 GMT

It sounds like this is what happened to one of us. The credit card expired before it could be updated on the account, and he was forced to update to a more expensive plan ($35 instead $30).

Re: Plan rate change

slusagm — Thu, 11 Sep 2025 13:32:46 GMT

@theresia wrote:
It sounds like this is what happened to one of us. The credit card expired before it could be updated on the account, and he was forced to update to a more expensive plan ($35 instead $30).

@theresia

they still won't force you to upgrade the plan. I hope you didn't activate another plan. It is better to ask PM to check and confirm

Simply open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA code when login, use email to receive code instead of SMS if you cannot receive the text on the phone.) When open Chatbot ticket, Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox, between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Plan rate change

theresia — Thu, 11 Sep 2025 15:12:39 GMT

I'm worried we're too late now, but I will look in to that and keep it in mind for the future. Thank you!