topic transfer number in Get Support

transfer number

Dnell82 — Thu, 11 Sep 2025 02:04:01 GMT

My number has being transferred but I can still only make emergency calls

Re: transfer number

TheSterlinger — Wed, 10 Sep 2025 20:13:23 GMT

Couple of things to review.

Did you reply to the sms from your previous provider to verify the port?

Did you remove the previous sim?

Restart your phone to see if that will make any difference.

If none of these work for you ask PM support to check.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

'Contact Us', and choose your topic.

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: transfer number

ORNGNBLK — Wed, 10 Sep 2025 20:12:44 GMT

@Dnell82 any chance you are using e-sim and still have the old carriers sim set to primary?. Does date and texting work and only calls are having issue?

Re: transfer number

slusagm — Wed, 10 Sep 2025 20:13:07 GMT

But that is not a port issue, your phone or sim not properly setup on that system

Reboot phone and see if it connects

Or ask PM to re-provision the sim. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: transfer number

Dnell82 — Wed, 10 Sep 2025 20:31:45 GMT

thanks all good now!

Re: transfer number

SangheeWoo — Mon, 17 Nov 2025 23:48:45 GMT

I gave them the wrong account number before, so I’m waiting for their call, but they haven’t called yet.

Re: transfer number

computergeek541 — Mon, 17 Nov 2025 23:50:13 GMT

@SangheeWoo wrote:
I gave them the wrong account number before, so I’m waiting for their call, but they haven’t called yet.

Public Mobile will not call you. You'll need to open a support ticket.