topic Can't login to App.....Stuck in login loop September 10 2025 in Get Support

Can't login to App.....Stuck in login loop September 10 2025

jwreid — Wed, 10 Sep 2025 15:47:57 GMT

Can't login due to login loop. Getting frustrated.

Re: Can't login to App.....Stuck in login loop September 10 2025

hTideGnow — Wed, 10 Sep 2025 15:48:46 GMT

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't login to App.....Stuck in login loop September 10 2025

jwreid — Wed, 10 Sep 2025 15:53:21 GMT

I am not interested in logging in thru browser. I want to use the app as intended.

Re: Can't login to App.....Stuck in login loop September 10 2025

hairbag1 — Wed, 10 Sep 2025 15:55:56 GMT

@jwreid wrote:
I am not interested in logging in thru browser. I want to use the app as intended.

your can re-fresh browser in app by "pulling down" the screen.

Re: Can't login to App.....Stuck in login loop September 10 2025

hTideGnow — Wed, 10 Sep 2025 15:57:25 GMT

hi @jwreid

but can you at least login via the browser?

for app login, uninstall the app, and clear browser cache on your phone for the default browser (the app uses the default browser for login process), then reboot phone and reinstall the app