topic plans in Get Support

plans

Allan7 — Wed, 10 Sep 2025 15:24:34 GMT

I currently have a plan for $34/mo which is 50GB Data Canada - US., 5G speed, unlimited Canada-US messaging.

I'm doing a one-time travel to Mexico for 10 days. Apparently there is no Mexico roaming add-on. I noticed that there is a pan for $40/month which is Canada-US-Mexico 20GB plus 40GB bonus. I could change to this plan, however, after I get back I would only have 20GB going forward and be paying $6/mo more.

Any suggestions

Re: plans

hTideGnow — Tue, 09 Sep 2025 20:11:02 GMT

hi @Allan7

you likely won't be able to change back to the plan you have before. So, if you are ok with that, make the plan change

if not, you will have to use Travel data sim or travel esim then

Re: plans

funpig1 — Tue, 23 Sep 2025 00:25:45 GMT

@Allan7

The $40 plan in your change subscription should be 60 GB and should not reduce to 20 GB after 1 month.

However, once you switch from $34 to $40, it will be extremely unlikely for you to be able to switch back to the cheaper plan in the future. Better just by a temporary travel e-sim for Mexico.

Re: plans

Allan7 — Thu, 16 Oct 2025 18:44:34 GMT

I tried to change my plan to the Canada-US-Mexico one, however, I keep getting "Loading" when I try accessing my Account information

Re: plans

hTideGnow — Thu, 16 Oct 2025 19:05:15 GMT

hi @Allan7

are you using the app or browser?

Please try again using Incognito/private/secret mode on your browser to login My Account.

And try the app. There is a new update to the App, so logoff the app first, then update the app, and re-login and try