topic Re: Number porting in Get Support

Number porting

Mariann74 — Wed, 10 Sep 2025 01:15:18 GMT

Hi there, I transferred my phone number from Telus and it haven’t changed in the sin card ! It changed on my account

Re: Number porting

Chalupa_Batman — Wed, 10 Sep 2025 01:20:35 GMT

@Mariann74 wrote:
Hi there, I transferred my phone number from Telus and it haven’t changed in the sin card ! It changed on my account

Hey @Mariann74

You have to keep your Telus SIM card in the phone so Telus can text you asking permission to port to Public Mobile. Once you say yes, you'll see the name Telus at the top go SOS., Then you turn off your phone and put in your Public Mobile SIM card in and restart your phone. Easy as that.

Re: Number porting

slusagm — Wed, 10 Sep 2025 01:32:21 GMT

@Mariann74 when did you request the porting?

Did you receive the port authorization text from Telus on your Telus sim? You replied within 90 mins?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Number porting

Mariann74 — Wed, 10 Sep 2025 02:39:43 GMT

Yes I did answer right away ! I was using eSIM to eSIM. I transferred 5 hours ago Thank you

Re: Number porting

Mariann74 — Wed, 10 Sep 2025 02:40:50 GMT

I used eSIM to eSIM

Re: Number porting

softech — Wed, 10 Sep 2025 02:52:46 GMT

@Mariann74 you got the port authorization text from Telus yet? If you got it and replied YES, you can then disable, not delete, your Telus eSIM. Then make sure the PM esim is enabled and set as Primary and click Reset Network Settings and test