topic Re: Sim in Get Support

E sim

Plss — Tue, 16 Apr 2024 08:02:47 GMT

Hi deled my e sim by accident can you give me a new one

Re: E sim

Nailuj — Tue, 16 Apr 2024 09:01:10 GMT

You should contact support to get help with that.

Re: E sim

softech — Tue, 16 Apr 2024 10:37:23 GMT

@Plss you can get the new eSIM for free back

To get thr new eSIM, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM. Once it confirms your phone is eSIM compatible, click Pay $ and Install, the system will recognize that you got am eSIM before and won't charge you again. Just followi the prompt to install eSIM on your device

Re: E sim

dwh1 — Tue, 16 Apr 2024 12:39:39 GMT

@Plss As softech mentioned, you can get a new one via the PM app. It's worth noting that it will initially show as a $5 purchase, but when you select it, it will then apply a $5 rebate and it will show the price as free ($0) at the bottom on the buy button.

E sim

Plss — Tue, 16 Apr 2024 19:08:31 GMT

Hi I bought another e dim how can I send u that I paid for it

Sim

Plss — Tue, 16 Apr 2024 19:34:51 GMT

Why it’s it not saying public mobile for my provider now

Re: Sim

hairbag1 — Tue, 16 Apr 2024 19:36:21 GMT

@Plss

more info please. Did you activate a new PM account using the required Public Mobile app ?

Re: E sim

hairbag1 — Tue, 16 Apr 2024 19:45:36 GMT

@Plss

the 1st PM eSim is a freebie...after that, 'ya pay $5 + tax.

added...to message Customer Support to request refund, click that little orange bubble on bottom right side of this page to start that process. If that fails, try this link...give them as much account info as you can ie: ph #, name on acct, PM pin #...etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim

BKNS27 — Tue, 16 Apr 2024 19:45:40 GMT

@Plss

Is this related to the deleted eSIM? Do a network setting on your phone a see if that worked.

Re: Sim

Plss — Tue, 16 Apr 2024 19:48:10 GMT

yes

Re: Sim

Plss — Tue, 16 Apr 2024 19:49:02 GMT

How do I do that

Re: E sim

hTideGnow — Tue, 16 Apr 2024 19:50:02 GMT

hi @Plss are you rebuying eSIM?? rebuy should now be free. The system should show $5 but give you back a $5 credit to make it free

Re: Sim

BKNS27 — Tue, 16 Apr 2024 19:50:18 GMT

@Plss

What is the make and model of your phone?

Re: Sim

Plss — Tue, 16 Apr 2024 20:38:18 GMT

No I have no service