topic Re: Speak with an agent in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366557#M936391 <P>It sounds like the issue is related to long-distance coverage. A few things to check...&nbsp;<BR /><STRONG>Plan Settings:</STRONG> Make sure your plan supports incoming long-distance calls. Some plans may restrict these unless explicitly included.<BR /><STRONG>Caller’s Service:</STRONG> If the person trying to reach you doesn’t have long-distance enabled on their line, the call may not connect.</P> Tue, 09 Sep 2025 23:08:25 GMT SML90 2025-09-09T23:08:25Z Speak with an agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366549#M936388 Wed, 10 Sep 2025 04:00:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366549#M936388 Ger5 2025-09-10T04:00:31Z Re: Speak with an agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366551#M936389 <P><STRONG>Callers who don't have long distance coverage are unable to reach me on how my plan is set up?</STRONG></P> Tue, 09 Sep 2025 23:03:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366551#M936389 Ger5 2025-09-09T23:03:43Z Re: Speak with an agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366557#M936391 <P>It sounds like the issue is related to long-distance coverage. A few things to check...&nbsp;<BR /><STRONG>Plan Settings:</STRONG> Make sure your plan supports incoming long-distance calls. Some plans may restrict these unless explicitly included.<BR /><STRONG>Caller’s Service:</STRONG> If the person trying to reach you doesn’t have long-distance enabled on their line, the call may not connect.</P> Tue, 09 Sep 2025 23:08:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366557#M936391 SML90 2025-09-09T23:08:25Z Re: Speak with an agent https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366609#M936429 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/569745">@Ger5</a>&nbsp;</P><P>PM is Canada wide calling and texting but if they are outside of Canada. It would be an issue with the caller’s plan they are on.</P><P>You might consider using WhatsApp for free calling and texting when connected to wifi or data but both parties must have this app.</P> Wed, 10 Sep 2025 00:40:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Speak-with-an-agent/m-p/1366609#M936429 BKNS27 2025-09-10T00:40:01Z