topic Forgot email in Get Support

Forgot email

Lamia1 — Tue, 09 Sep 2025 21:34:17 GMT

I’m trying to help my mom recover her account but she does not remember which email she created her account under. How can I find out which email is associated with her phone number?

Re: Forgot email

Chalupa_Batman — Tue, 09 Sep 2025 21:51:11 GMT

@Lamia1 wrote:
I’m trying to help my mom recover her account but she does not remember which email she created her account under. How can I find out which email is associated with her phone number?

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Forgot email

slusagm — Tue, 09 Sep 2025 22:16:55 GMT

You can try Forgot Login name there. PM will turn send you an email to the correct mailbox, of course, you have to check all the possible mailbox

Or ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote