topic Re: Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering in Get Support

Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering

mominbx — Tue, 09 Sep 2025 20:53:18 GMT

Hello,
I purchased the $20 1 GB plan on September 1, 2025 for my child. I recently checked the Public Mobile website and noticed that the same plan now offers 3 GB of data for the same price.

Since my current data is running low, I wanted to ask:
Is there any option to match the current plan offering and increase my data allowance accordingly, without changing the plan or losing the renewal date?

Thanks

Re: Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering

hTideGnow — Tue, 09 Sep 2025 20:54:42 GMT

sorry @mominbx

those are new activation plan, once you activated, you no longer able to change to any of those plans. 😞

Re: Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering

hairbag1 — Tue, 09 Sep 2025 20:55:00 GMT

@mominbx

nope...that plan is only offered for new activations. You can only select plans offered when you log in to your personal account.

Re: Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering

slusagm — Tue, 09 Sep 2025 20:57:12 GMT

from what I see on PM's page, $20 is still just 1GB

you can check your Change Subscription page on My Account, it might show you different plans. And in fact, there is a $20 plan 3GB there. If you see it, change using Change On Renewal and not Change Now

Re: Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering

BKNS27 — Tue, 09 Sep 2025 20:58:02 GMT

@mominbx

Unfortunately, the $20/3gb is for new members and not for existing members.

You can login to the account and under Subscription>Manage Subscription> Change Subscription. It will list all plans you are eligible to change to. There will probably be higher priced plans. Remember to change on your next renewal date (not now) so you won’t be charged for the existing plan and the new plan.

Re: Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering

hTideGnow — Fri, 19 Sep 2025 14:52:51 GMT

hi @mominbx

not sure if you ended up upgrading to the $23 - 3GB plan or stayed with the $20-1GB

If you are still have the $20-1GB plan, check your My Account and you should see a $18-1GB plan. Change to it and save the $2

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-plan-alert-for-Existing-subscribers/m-p/1369527