topic Re: Public mobile in Get Support

Public mobile

Sjean — Tue, 09 Sep 2025 17:56:30 GMT

No wifi when outside my home. Have 5 g but its not working when out of reach of my home wifi.

Re: Public mobile

hTideGnow — Tue, 09 Sep 2025 18:00:51 GMT

hi @Sjean

new activation? What phone do you have?

Try Reboot phone and Reset Network settings

if it still does not work, manually change the network mode and test both 4G (or LTE) and 5G

if same, you will need PM support agent to check,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public mobile

Yummy — Tue, 09 Sep 2025 18:24:50 GMT

WiFi has nothing to do with PM service.

If you have data on your plan, activate data and you will have internet.

Outside your home WiFi is available if somebody broadcast WiFi signal and anybody with working phone can use it (if it is free, no password required). You do nod need mobile service for WiFi

Re: Public mobile

Sjean — Tue, 09 Sep 2025 18:56:13 GMT

I have data but apparently when I leave my home wifi it tells me I have no wifi.