topic Sim Card Activation in Get Support

Sim Card Activation

Yaraok — Tue, 09 Sep 2025 16:56:26 GMT

I'm a new costumer. I'm trying to activate the SIM card. when I log in the system is sending a 6 digit code to the new SIM car which is not activated yet. I don't know what is going wrong. The SIM card is shows an X on it on the phone's screen.

I can't confirm my identity because I don't receive the code on the new SIM.

can I receive the code on another phone number?

I look forward to get some help from you.

Yara

Re: Sim Card Activation

hTideGnow — Tue, 09 Sep 2025 01:31:05 GMT

hi @Yaraok

did you use the app to activate and completed the activation at Step 6?

you need to ask PM agent to check and help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sim Card Activation

slusagm — Tue, 09 Sep 2025 01:31:18 GMT

you need to ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage