topic Port a number in Get Support

Port a number

Justinwaltersbi — Tue, 09 Sep 2025 00:09:53 GMT

I activated a new phone with virgin mobile and I want my number I've been using with public but won't allow me to port it over why not?

Re: Port a number

hTideGnow — Mon, 08 Sep 2025 23:51:44 GMT

hi @Justinwaltersbi you have to make sure your PM account is still active before you can porting out to any carrier

Re: Port a number

Justinwaltersbi — Mon, 08 Sep 2025 23:52:47 GMT

My pm account is still active

Re: Port a number

slusagm — Mon, 08 Sep 2025 23:53:00 GMT

Is your PM account still active? If it is but it cannot be ported to Virgin Mobile, then it is a question with Virgin. PM allows any number from an active account to port out with no restriction

Re: Port a number

computergeek541 — Tue, 09 Sep 2025 00:08:45 GMT

@slusagm wrote:
Is your PM account still active? If it is but it cannot be ported to Virgin Mobile, then it is a question with Virgin. PM allows any number from an active account to port out with no restriction

That can't be stated as an absolute certainty. While this isn't usually the case, there are times when an active Public Mobile cannot be ported to Virgin Mobile. This would occur if Virgin Mobile (Bell) doesn't offer its own for numbers for that same city.

Re: Port a number

slusagm — Tue, 09 Sep 2025 00:20:21 GMT

I made my line very carefully

PM doesn't stop the number from porting out, just Bell cannot accept the number because they don't have service there, the issue is in Bell side and not a restriction on PM side