topic Re: My 3g won't work in Get Support

My 3g won't work

DevikaAnderson — Mon, 08 Sep 2025 14:53:58 GMT

I bought extra 3g add ons on September 4th after my data wouldn't work. And it hasn't worked, even though my subscription renewed only on Aug 24th.

Re: My 3g won't work

Meow — Mon, 08 Sep 2025 14:59:35 GMT

Check your PM account and confirm you DO have add-on added and it is not exhausted already.

Do hard reset of your phone (turn off, wait, turn on).

Re: My 3g won't work

hTideGnow — Mon, 08 Sep 2025 15:00:02 GMT

hi @DevikaAnderson

Reset network settings first. and make sure your turn off Mobile data limit

If same, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My 3g won't work

golfball — Mon, 08 Sep 2025 19:56:26 GMT

Heads up, if your phone only supports 3G you may need to upgrade to a 4G or 5G device as 3G is being shut down gradually in Canada.

Re: My 3g won't work

Meow — Mon, 08 Sep 2025 22:30:26 GMT

I do not see that particular '3G add-on' in a add-on catalogue. You can buy minutes or data. Even lowest $15 plan is now 4G so I am confused what add-on are you talking about...