6 digit code not working

Lulusmom — Mon, 08 Sep 2025 20:45:47 GMT

Hi, I am a new subscriber but cannot complete the setup process. I opened a new account and downloaded the Public Mobile app. After receiving the 6-digit confirmation via email to confirm my identity, it says CODE INCORRECT. I tried to clear my phone browser's cache, restart my phone, request new codes, but nothing works. Please advise. Thanks!

Re: 6 digit code not working

hTideGnow — Mon, 08 Sep 2025 20:47:26 GMT

hi @Lulusmom

so, you are trying to use the PM app to complete the activation but unable to login ?

you will need PM support agent to check and help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic 6 digit code not working in Get Support

6 digit code not working

Re: 6 digit code not working