topic Cannot log into app to complete activation! in Get Support

Cannot log into app to complete activation!

Orlin — Tue, 09 Sep 2025 00:16:02 GMT

I bought a sim card, then subscribed for a plan on the web. Since I was a Public Mobile customer in the past, I used the same account. Now on the phone app (Android), I cannot successfully login into the app to continue with the activation. The app opens the phone browser, I login there + successfuly enter the Eversafe code, then it goes back to the app, which appears frozen - the Login button is faded and not proceeding further.

Re: Cannot log into app to complete activation!

hTideGnow — Mon, 08 Sep 2025 19:22:28 GMT

hi @Orlin you will need PM support to help then

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage