topic Re: Support in Get Support

Support

robin16 — Mon, 08 Sep 2025 15:36:05 GMT

Can you send me a new SIM card

BKNS27 — Mon, 08 Sep 2025 15:56:03 GMT

You will need to login to your account and purchase a new one from the PM or website.
What was wrong with your old SIM?

Dunkman — Mon, 08 Sep 2025 15:59:17 GMT

Public mobile website sells SIM cards for $10 with 10 business day shipping. Amazon sells for about $5 with prime shipping.

Otherwise, you can purchase in store at corporate Telus or Koodo stores and Mobile Klinik stores for $10.

robin16 — Mon, 08 Sep 2025 18:06:26 GMT

Can't receive calls

hTideGnow — Mon, 08 Sep 2025 18:10:07 GMT

hi @robin16 they won't send you a new sim card for no reason

you cannot receive calls, but are you need activation with porting?

or existing subscriber? what phone you have?

robin16 — Mon, 08 Sep 2025 19:21:56 GMT

Activation with porting. I can't receive the txt

robin16 — Mon, 08 Sep 2025 20:13:49 GMT

Can they reactivate my public mobile SIM card

hTideGnow — Mon, 08 Sep 2025 20:15:21 GMT

yes, if activation with porting, they can help.

I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage