topic Re: Make a payments in Get Support

Make a payments

Sheila83 — Mon, 08 Sep 2025 14:37:27 GMT

I put in my new credit card and try to pay but I get a reply that you can’t process my payment right now Help haw do I get you to accept payment?

Re: Make a payments

hTideGnow — Mon, 08 Sep 2025 14:44:41 GMT

hi @Sheila83

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: Make a payments

BKNS27 — Mon, 08 Sep 2025 15:59:54 GMT

@Sheila83

Did you try login to your account on the PM app? Then go to Payment tab>Update Card Information.

Re: Make a payments

Dunkman — Mon, 08 Sep 2025 16:05:27 GMT

@Sheila83

Might want to make sure that the postal code is correct. Some customers leave a space between the first 3 digits, while other do not. You can try either way.