topic Porting problem in Get Support

Porting problem

MegzTicket — Mon, 08 Sep 2025 17:48:22 GMT

My number transfer was never completed. Instead of porting my old Petro-Canada number, Public Mobile activated a brand new number but told me my old number had been ported. My old number is now out of service, which means it was never properly ported. I need my old number restored and posted immediately. How do I escalate this to the porting team?

Re: Porting problem

hTideGnow — Mon, 08 Sep 2025 14:58:06 GMT

hi @MegzTicket you will need to check withbPm support agent

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Porting problem

CSA_PM — Mon, 08 Sep 2025 19:57:04 GMT

Thank you for the escalation! The customer is already in contact with an agent.