topic Poor cellular reception in Get Support

Poor cellular reception

Mudslinger — Mon, 08 Sep 2025 14:19:36 GMT

Hello all,

We've been with PM for about 6 months now. We live in the Georgian Bay area of Ontario and travel extensively in the Orillia and Midland regions. We are constantly losing reception and experiencing dropped calls frequently. Our service on our iPhone 14s is never greater than 1 bar on LTE. Is this normal? Winter is coming, and we need clear coverage that's reliable for safety! Is there any way to address this issue? Do we need to switch back to Rogers or Bell? Gasp!!

Thanks for any suggestions

Re: Poor cellular reception

ORNGNBLK — Mon, 08 Sep 2025 14:31:52 GMT

@Mudslinger try to reset your network settings as sometimes this is all it takes to clear the channel. If that doesnt work, send a message to CS_Agent and also have them reset your network form the back end. Hope this helps.

Re: Poor cellular reception

hTideGnow — Mon, 08 Sep 2025 14:32:59 GMT

hi @Mudslinger

your phone has 5G? try 5G Auto and 5G on

and try Reset phone and Reset Network Settings

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Poor cellular reception

BKNS27 — Mon, 08 Sep 2025 16:05:45 GMT

@Mudslinger

What is the make and model of your phone?

PM recently decommissioned the 850MHz frequency so your are left with the 1900Mhz frequency if it is available in your area.

Your phone will need VoLTE (voice over LTE) for your phone to make calls.

Here is more information and enter your phone’s IMEI at the bottom of the link to see if it is compatible.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Poor cellular reception

computergeek541 — Mon, 08 Sep 2025 17:32:35 GMT

@BKNS27 wrote:
PM recently decommissioned the 850MHz frequency so your are left with the 1900Mhz frequency if it is available in your area.
Your phone will need VoLTE (voice over LTE) for your phone to make calls.

@BKNS27

I have pointed this out before, but i don't believe that you've seen my response. Please realize that the above isn't correct. In areas that have 1900MHz for 3g (which includes most places), voice services are still available on the 3g network, and in these areas, VoLTE is not required to make or receive phone calls.

On another note, 850MHz (Band 5) has not been decommissioned. While there have been changes to it being used on the 3G network, both 850MHz (band 5) and 1900MHz (band 2) continued to be used on the LTE network as well.

Re: Poor cellular reception

Mudslinger — Sun, 14 Sep 2025 18:07:42 GMT

Sorry for the delay, the notifications were all in my junk folder!

the spouse and I both use iPhone 14 Pros.

Re: Poor cellular reception

Mudslinger — Sun, 14 Sep 2025 18:08:43 GMT

We’re using iPhones 14 pros, doesn’t seem to have a 5G selection in settings

Re: Poor cellular reception

Mudslinger — Sun, 14 Sep 2025 18:09:27 GMT

Thanks I’ve tried this several times… we get slightly better reception for a couple of minutes and then we move down to 1-2 bars of LTE

Re: Poor cellular reception

hTideGnow — Sun, 14 Sep 2025 18:25:10 GMT

hi @Mudslinger

check the coverage map to confirm if you have 5G in your area

https://www.publicmobile.ca/en/coverage