topic ESIM Issues!! in Get Support

ESIM Issues!!

patches27 — Mon, 08 Sep 2025 00:48:28 GMT

I purchased a new ESim on my new phone through the Public Mobile app and now it is stuck in "Activating". I tried to purchase another one but the issue continues. What should I do?

Re: ESIM Issues!!

Chalupa_Batman — Mon, 08 Sep 2025 00:50:13 GMT

Try rebooting the phone. When restarted, go into settings and check to see if it's there. If it is, set it as primary. Reboot the phone again and you should be up. If it's not there, then contact customer service.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: ESIM Issues!!

hTideGnow — Mon, 08 Sep 2025 00:53:07 GMT

hi @patches27

try Reboot the phone and login and see if it can complete the activation.

if not, then ask PM support agent to help. you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage