topic Re: Cannot download app in Get Support

Cannot download app

Munawar2 — Sun, 07 Sep 2025 23:44:36 GMT

I just subscribed to public mobile subscription, however I can't download the app since my phones region setting is not Canada. Can I switch to physical sim or can esim be sent via email to me

Re: Cannot download app

slusagm — Sun, 07 Sep 2025 22:54:48 GMT

If you cannot download the Public Mobile app, then you have not completed the activation yet. You need to contact Public Mobile by open ticket to complete your activation, and at the same time you can ask them to help to change to physical SIM

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Cannot download app

Munawar2 — Sun, 07 Sep 2025 22:56:51 GMT

I already had an agent who sent me a link to talk to cad agent. I did log a ti ket with them but now I can't find the ticket. Where can I go to lookup the ticket already raised

Re: Cannot download app

slusagm — Sun, 07 Sep 2025 22:58:17 GMT

This is the inbox

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

You can change to Sent from there

Re: Cannot download app

Chalupa_Batman — Sun, 07 Sep 2025 23:09:06 GMT

@Munawar2 wrote:
I just subscribed to public mobile subscription, however I can't download the app since my phones region setting is not Canada. Can I switch to physical sim or can esim be sent via email to me

Three things @Munawar2 . 1. What phone are you using? 2. If you're using a phone on the Public Mobile VoLTE list found here (enter the IMEI number to make sure your phone works with PM). 3. Did you know you can change the region settings to Canada, restart the phone, download the app and once app is downloaded and set up, you can change your region back to whichever it was?

Re: Cannot download app

Munawar2 — Sun, 07 Sep 2025 23:16:05 GMT

I don't want to change the region of my phone. Also the there is a post on the public forum that specifically mentions that starting June 15 esims qr codes will be included in the emails

However there is no qr code in the email I received

Re: Cannot download app

slusagm — Sun, 07 Sep 2025 23:20:36 GMT

@Munawar2 if you cannot download the PM app, you won't be able to complete the activation and you won't get the QR code email , as it will only be sent after the activation is completed

If you using Android, you can sideload PM app from a trusted source and you can complete the activation that way

Re: Cannot download app

softech — Mon, 08 Sep 2025 04:33:40 GMT