topic Re: Login information suddenly changed. in Get Support

Login information suddenly changed.

SLB360 — Sun, 07 Sep 2025 22:21:24 GMT

I was attempting to log in to my Public Mobile account to check my usage. When I reached the "confirm your identity" page, it says to enter the 6 digit code that was sent to a number ending in 115. My number does not end in 115... I logged in a few days ago with no issues. Also, I'm unable to send/receive texts about 50% of the time and calls don't connect about 15% of the time. I hope my account has not been hacked. Anyone else ever had this issue?

Re: Login information suddenly changed.

slusagm — Sun, 07 Sep 2025 22:23:16 GMT

Try again using browser with Incognito mode . But if you still cannot get code , ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Login information suddenly changed.

SLB360 — Sun, 07 Sep 2025 22:38:41 GMT

I tried to log in through incognito mode, but no luck. I sent a private message to CS.

Thanks for the recommendation though.

Re: Login information suddenly changed.

Chalupa_Batman — Sun, 07 Sep 2025 22:50:40 GMT

Hey @SLB360

Try clearing Chrome app cache, force Chrome closed, open your phone Chrome again and try again.

Re: Login information suddenly changed.

slusagm — Sun, 07 Sep 2025 23:22:25 GMT

Hi @SLB360 fyi, if you tried Incognito mode and that did not help, then clearing Chrome cache would not help as incognito mode uses clean cache

Re: Login information suddenly changed.

Chalupa_Batman — Sun, 07 Sep 2025 23:32:21 GMT

@slusagm wrote:
Hi @SLB360 fyi, if you tried Incognito mode and that did not help, then clearing Chrome cache would not help as incognito mode uses clean cache

It only clears the "incognito mode" cache, not the regular cache.