topic Re: Data usage in Get Support

Data usage

Zully1 — Sun, 07 Sep 2025 23:48:29 GMT

Hi, I hardly ever ask for help here. Yet , I do need it now. I am puzzled since i can use the Internet outside the house. It says here that I have used 0 data, when I just checked a few minutes ago. So how can I get to use my phone again , with my paid for Data?Thanks so much in advance

Re: Data usage

BKNS27 — Sun, 07 Sep 2025 20:54:24 GMT

@Zully1

A little confused about your question. If you used 0gb of data. You should have internet when you are away from home.

Only if you used up all your data then you will need to purchase Data Add-on when you run out of data.

Login to the PM app on your phone then swipe down on the screen to update your current data usage. Go to Subscription & Shop Add-on to purchase more data.

Please note that PM updates your data usage twice a day. Around noon and around midnight.

Re: Data usage

porcupine — Sun, 07 Sep 2025 20:54:39 GMT

How much data does your plan have also when you are in the house you use WiFi

Re: Data usage

hairbag1 — Sun, 07 Sep 2025 21:42:50 GMT

@Zully1

you can log in to your account using the app. Tap the > on "Usage Breakdown", ...you'll see plan detail including accurate depiction of your regular plan including how much data you have left to use. Give it a try.