topic Re: Addon in Get Support

Addon

Cliff11 — Sun, 07 Sep 2025 19:54:24 GMT

I purchased us talk and text with points but I am in the states with no wifi. Does it activate automatically?

Re: Addon

softech — Sun, 07 Sep 2025 19:56:50 GMT

@Cliff11 yes, if will work and you dont need wifi to enable it

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Addon

Chalupa_Batman — Sun, 07 Sep 2025 19:57:38 GMT

@Cliff11 wrote:
I purchased us talk and text with points but I am in the states with no wifi. Does it activate automatically?

Hey @Cliff11

Restart your phone. If that doesn't work, make sure data roaming is turned on, go into Carrier settings and pick T-Mobile and then reboot. You should be fine. However, do note that not all phones work in the US even with a US add on. What phone are you using?

Re: Addon

hTideGnow — Sun, 07 Sep 2025 20:05:38 GMT

hi @Cliff11

make sure you enable Roaming data on your phone

change the mobile network connection to Manual and try all 3 networks here, one of them should work

T-Mobile, AT&T, Verizon

Re: Addon

hairbag1 — Sun, 07 Sep 2025 20:23:03 GMT

@Cliff11

You anywhere close to a Walmart or local library ? Walmart has free wifi as well most librarys do also...then you get use the wifi to log in to your account to confirm if you have the correct US Roaming add-on.

Even without the add-on or wifi, you should be able to recieve messages...you just won't be able to reply without add-on or wifi.