topic Call connection problems in Get Support

Call connection problems

JayJay74 — Sun, 07 Sep 2025 20:00:12 GMT

For the last week either I cannot hear the caller or the caller cannot hear me when calling each other I have to call the same number three or four times before to next properly frustrating expensive and starting to piss me off

Re: Call connection problems

softech — Sun, 07 Sep 2025 20:01:17 GMT

@JayJay74

What phone do you have?

If your phone is not on PM's VoLTE whitelist ( https://www.publicmobile.ca/en/on/get-help/articles/volte ) , then it will be using 3G for voice and it might be affected by this:

Telus is currently refarming the 850MHz band 5 spectrum and hence you are left with 1900MHz for voice calls.
https://www.publicmobile.ca/en/get-help/articles/850-turndown

While one compatible band is still sufficient, reality is 1900 MHz could have less coverage, depending on your proximity to a tower and hence you are seeing a poor or no coverage with voice (Data is not impacted as your phone has the compatible bands on 4G/5G)

If this is really what affecting your voice calls, there is really nothing much you can do other than getting a phone that is on PM's own VoLTE whitelist.

Re: Call connection problems

hTideGnow — Sun, 07 Sep 2025 20:02:37 GMT

hi @JayJay74

what phone do you have? and are you in Manitoba?

first try reboot phone and Reset Network Settings

and check if your phone is VoKTE capable in PM network here

https://www.publicmobile.ca/en/on/get-help/articles/volte