topic Re: need old statements in Get Support

need old statements

riamo — Sun, 07 Sep 2025 23:48:50 GMT

Hi I am a former public mobile user and need a copy of my old statement for tax purposes. I transferred out of public mobile to another provider but was not aware that I would lose access to my account so quickly. Please advise. thanks!

Re: need old statements

softech — Sun, 07 Sep 2025 19:58:51 GMT

@riamo you need PM CS agent to get the old statement. You can engage them by direct message

Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: need old statements

Chalupa_Batman — Sun, 07 Sep 2025 19:59:00 GMT

@riamo wrote:
Hi I am a former public mobile user and need a copy of my old statement for tax purposes. I transferred out of public mobile to another provider but was not aware that I would lose access to my account so quickly. Please advise. thanks!

Hello @riamo

Public Mobile can only go back up to 1 year from today. Reach them to get help.

Since you don't have an account, here's how to reach them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: need old statements

hTideGnow — Sun, 07 Sep 2025 20:03:49 GMT

hi @riamo yes, you won't be able to access your account after it is closed, but PM agent can prepare the invoices for you

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage