topic Is there a problem with the website/app? in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-a-problem-with-the-website-app/m-p/1366007#M936069 <P>I can't log in to my profile. I'm using my saved information on my phone with my fingerprint, and when I log in, Public Mobile sends me to a generic page which instructs me to set up my new acc't.</P><P>Anyone else had a similar issue?</P> Sun, 07 Sep 2025 19:50:43 GMT Second_profile 2025-09-07T19:50:43Z Is there a problem with the website/app? https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-a-problem-with-the-website-app/m-p/1366007#M936069 <P>I can't log in to my profile. I'm using my saved information on my phone with my fingerprint, and when I log in, Public Mobile sends me to a generic page which instructs me to set up my new acc't.</P><P>Anyone else had a similar issue?</P> Sun, 07 Sep 2025 19:50:43 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-a-problem-with-the-website-app/m-p/1366007#M936069 Second_profile 2025-09-07T19:50:43Z Re: Is there a problem with the website/app? https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-a-problem-with-the-website-app/m-p/1366010#M936070 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/587443">@Second_profile</a>&nbsp;you have working service now, right?</P><P>The error indicates the EverSafe login system was unable to find the correct My Account from your email login. no worries, easy fix on PM side and you just need to engage them by private message&nbsp;</P><P><SPAN>Private message CS Agent at:&nbsp;</SPAN><BR /><FONT size="2">&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><BR /></FONT><EM>**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there&nbsp; &nbsp; &nbsp; &nbsp;</EM></P> Sun, 07 Sep 2025 19:42:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Is-there-a-problem-with-the-website-app/m-p/1366010#M936070 softech 2025-09-07T19:42:39Z