topic Re: Re activate my number in Get Support

Re activate my number

75Justin — Sun, 07 Sep 2025 19:16:01 GMT

How to re activate my number?

Re: Re activate my number

hTideGnow — Sun, 07 Sep 2025 19:09:19 GMT

hi @75Justin

depends on the situation

if your account just suspended, login My Account and make a payment

if the account was closed, you will need to check with PM support agent. you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Re activate my number

BKNS27 — Sun, 07 Sep 2025 19:14:10 GMT

@75Justin

Call 1-855-4PUBLIC to check on the status of your account. If it indicates your account is suspended. You will need to make a manual payment to restore service.

If the system indicates that your number can’t be located then your number has be returned to the carrier your originally got the number from and your account is closed, SIM no longer work because of nonpayment for longer than 90 days. You need to contact the carrier to retrieve your number.