topic Re: My account in Get Support

My account

Atlantic_Diver — Sun, 07 Sep 2025 00:33:42 GMT

my ever safe account has a wrong phone number in it, and I cannot access my account because it keeps sending my security codes to it and I cannot receive it. What can I do? I do not have any service and have paid for the package already I need help And can’t seem to get any

Re: My account

hTideGnow — Sun, 07 Sep 2025 00:34:51 GMT

hi @Atlantic_Diver

you need to ask PM support agent to help

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My account

Chalupa_Batman — Sun, 07 Sep 2025 00:42:49 GMT

@Atlantic_Diver wrote:
my ever safe account has a wrong phone number in it, and I cannot access my account because it keeps sending my security codes to it and I cannot receive it. What can I do? I do not have any service and have paid for the package already I need help And can’t seem to get any

Hello @Atlantic_Diver

If you click on "Didn't Get Code" do you see an option to send to email or send to phone (which will go to voicemail and leave it there.

If not, you can reach a CS Agent to resolve it. Once they have, go to this link and change your number.

https://eversafe.id.telus.com/user/selfservemenu

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: My account

slusagm — Sun, 07 Sep 2025 00:50:18 GMT

@Atlantic_Diver

if the phone number is wrong, you cannot get the 2FA via voicemail!!

But, you can still click Didn't Receive code and get the code via email. If you can login that way, you will then go to Profile -> Manage EverSafe ID and update the phone number

Re: My account

Atlantic_Diver — Sun, 07 Sep 2025 01:09:03 GMT

Thank you for the reply. I do get a code through my email, but the double verification keeps sending the second one to the phone number that’s wrong and I cannot get the second code that will let me into my account. I have sent a message now to the agent. thank you very much as I could not seem to find any information on how to go about this

Re: My account

Atlantic_Diver — Sun, 07 Sep 2025 01:10:29 GMT

Thank you for the reply. I do get a code on my email but then it asked for double verification and keep sending it to the wrong phone number that I don’t get. I have reached out with a message to an agent. Hopefully they will get back to me thank you very much!!