Activation

DukePro — Sun, 07 Sep 2025 03:16:46 GMT

We created an account for my son and tried to use the eSim but his phone wasn't compatible so then we ordered a Sim card and have since installed it but I cannot continue with activating his account.

Re: Activation

Chalupa_Batman — Sat, 06 Sep 2025 23:58:46 GMT

@DukePro wrote:
We created an account for my son and tried to use the eSim but his phone wasn't compatible so then we ordered a Sim card and have since installed it but I cannot continue with activating his account.

You have to get customer service to fix that.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

topic Re: Activation in Get Support

Activation

Re: Activation