topic Re: Account deactivated in Get Support

Account deactivated

KG17 — Sat, 06 Sep 2025 22:27:10 GMT

my account is deactivated although 90 days have not passed. I got an email on 3rd Sep at 10:30 am that it will be deactivated after 5 days but I am not able to see any options today (6th Sep) to make payment now if I login to the account.

Re: Account deactivated

hTideGnow — Sat, 06 Sep 2025 22:28:47 GMT

hi @KG17

you need to ask PM support agent to help. Usually if the account was not closed for too long, PM support can work out something. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account deactivated

KG17 — Sat, 06 Sep 2025 22:31:43 GMT

Thank you hTideGnow

Re: Account deactivated

BKNS27 — Sat, 06 Sep 2025 22:36:29 GMT

@KG17

Dial 611 or call 1-855-4PUBLIC to check the status of your account. If it is suspended then just make a manual payment.

If the system doesn’t have your number on file then you have passed the 90 days and your account will be closed, SIM no longer work and your number will be returned to the carrier you got the number from.