topic Re: 在app上申请一张实体卡，没有收到怎么办？ in Get Support

在app上申请一张实体卡，没有收到怎么办？

Lin11 — Sat, 06 Sep 2025 19:17:21 GMT

在app上申请一张实体卡，没有收到怎么办呢

Re: 在app上申请一张实体卡，没有收到怎么办？

Chalupa_Batman — Sat, 06 Sep 2025 19:42:47 GMT

@Lin11 wrote:
在app上申请一张实体卡，没有收到怎么办呢

Please convert your question to English. Public Mobile will delete your thread because its' not in English.

It can take up to 3 weeks to get in the mail by Canada Post. If you need a card faster, here's 3 ways. If you don't get it by the end of next week, contact CS.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Contact Customer Service this way.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: 在app上申请一张实体卡，没有收到怎么办？

hTideGnow — Sat, 06 Sep 2025 20:20:20 GMT

@Lin11 wrote:
在app上申请一张实体卡，没有收到怎么办呢

HI @Lin11

您什么时候下单的？SIM 卡送货时间可能在 3 天到 3 周之间。

但最好向 PM 支持人员询问状态更新，您可以直接发送消息：
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

最好询问您是否可以从附近的 Telus 或 Koodo 门店取一张新的，而不是等待他们重新寄送新的

@Lin11 wrote:
I applied for a physical card on the app, but didn't receive it. What should I do?

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: 在app上申请一张实体卡，没有收到怎么办？

softech — Sat, 06 Sep 2025 21:34:33 GMT