topic Re: I dont received my sim card in Get Support

I dont received my sim card

Joel25 — Sun, 07 Sep 2025 18:36:36 GMT

I buy a plan for 20$ in August 25,2025 and charged in my Credit card. This include the Sim card but i dont received my purchase after 10 business day.

Re: I dont received my sim card

Chalupa_Batman — Sat, 06 Sep 2025 19:41:39 GMT

@Joel25 wrote:
I buy a plan for 20$ in August 25,2025 and charged in my Credit card. This include the Sim card but i dont received my purchase after 10 business day.

Hello @Joel25

It can take up to 3 weeks to get in the mail by Canada Post. If you need a card faster, here's 3 ways. If you don't get it by the end of next week, contact CS.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/

Contact Customer Service this way.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: I dont received my sim card

hTideGnow — Sat, 06 Sep 2025 20:20:45 GMT

@Joel25

when you placed the order? Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

Re: I dont received my sim card

Joel25 — Sun, 07 Sep 2025 04:48:39 GMT

Please refund i am not longer interested.

Re: I dont received my sim card

Chalupa_Batman — Sun, 07 Sep 2025 15:25:26 GMT

@Joel25 wrote:
Please refund i am not longer interested.

I don't work for Public Mobile. I gave you ways to reach a CS Agent. Please use them.