topic Add-On Not Working After Plan Expired – No Service in Get Support

Add-On Not Working After Plan Expired – No Service

TSinclair833 — Sat, 06 Sep 2025 14:48:07 GMT

Hi, I purchased a data add-on but it’s not working. My plan expired, I added the add-on, rebooted the phone, but there’s still no service. Can you help activate it or check what’s wrong?

Re: Add-On Not Working After Plan Expired – No Service

TSinclair833 — Sat, 06 Sep 2025 14:49:38 GMT

Re: Add-On Not Working After Plan Expired – No Service

Handy1 — Sat, 06 Sep 2025 14:50:49 GMT

@TSinclair833

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Add-On Not Working After Plan Expired – No Service

Dunkman — Sat, 06 Sep 2025 14:54:01 GMT

@TSinclair833

Is your subscription/plan active?

You need an active subscription for any add ons to work.

Re: Add-On Not Working After Plan Expired – No Service

hTideGnow — Sat, 06 Sep 2025 14:55:31 GMT

HI @TSinclair833

You bought the wrong addon. You have bought the US data and not the data addon to be used in Canada

Please ask PM support to help to change the data addon back to the correct one.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Add-On Not Working After Plan Expired – No Service

golfball — Sat, 06 Sep 2025 15:50:03 GMT

It appears you are connected to the Public Mobile network. In order to use your US data add-on you must be connected to a US roaming partner network.

Re: Add-On Not Working After Plan Expired – No Service

BKNS27 — Sat, 06 Sep 2025 16:39:20 GMT

@TSinclair833

As @hTideGnow stated, you purchased the wrong Add-on. You need the Canadian Add-on for $5, $15 or $30 depending on how mango gb of data you need.

Contact a CS_Agent to help you change to a Canadian Add-on.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437