topic Re: SIM card will not work in my new iPhone 16 pro max in Get Support

SIM card will not work in my new iPhone 16 pro max

rayling — Fri, 05 Sep 2025 23:35:48 GMT

SIM card will not work in my new iPhone 16 pro max

The SIM that you currently have installe in this iPhone is from a carrier that is no supported under the activation policy that is currently assigned by the activation What’s the issue? Please help

Re: SIM card will not work in my new iPhone 16 pro max

Chalupa_Batman — Fri, 05 Sep 2025 19:32:05 GMT

@rayling wrote:
SIM card will not work in my new iPhone 16 pro max
The SIM that you currently have installe in this iPhone is from a carrier that is no supported under the activation policy that is currently assigned by the activation What’s the issue? Please help

Hello @rayling

1. Try rebooting the phone.

2. If the phone was on a different network before, try resetting the Network Settings and reboot.

If you're still having issues, contact a CS Agent

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: SIM card will not work in my new iPhone 16 pro max

hTideGnow — Fri, 05 Sep 2025 19:37:03 GMT

hi @rayling

this sim work another phone?

Ask PM support agent to help. Please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card will not work in my new iPhone 16 pro max

slusagm — Fri, 05 Sep 2025 19:40:37 GMT

Did you buy the phone via private sell? Check if the phone is blacklisted (check all the IMEI the phone has)

https://www.devicecheck.ca/check-status-device-canada/

Re: SIM card will not work in my new iPhone 16 pro max

umnikke8 — Fri, 05 Sep 2025 20:32:47 GMT

Sounds like the phone is locked to another provider, need them to unlock it.

Re: SIM card will not work in my new iPhone 16 pro max

umnikke8 — Fri, 05 Sep 2025 21:32:50 GMT

Sounds like the phone might be locked to a provider, they would need to unlock it.

Re: SIM card will not work in my new iPhone 16 pro max

computergeek541 — Fri, 05 Sep 2025 23:37:46 GMT

@rayling wrote:
SIM card will not work in my new iPhone 16 pro max
The SIM that you currently have installe in this iPhone is from a carrier that is no supported under the activation policy that is currently assigned by the activation What’s the issue? Please help

That error message usually means that your phone is locked to another carrier. For such issues, Public Mobile cannot be of assistance. You'll need to contact the carrier that the phone is locked to have them request that Apple unlock the device so that it can be used at different wireless carriers.