topic Voice mail in Get Support

Voice mail

Guy58 — Fri, 05 Sep 2025 20:54:09 GMT

Hi. iPhone 13 running iOS 18.

I have people calling me and they don’t get the voicemail. I disabled the voicemail on the iPhone as Publix troubleshooting logs told me to. Still have a problem people report phoning and all they hear is a click click. Also sometimes I have a missed call and it doesn’t show up so I don’t think it’s the phone. I think it’s Publix network

Re: Voice mail

will13am — Fri, 05 Sep 2025 20:58:31 GMT

@Guy58 , if you are experiencing problems with the calling feature, having support reset the account can help. I have had it done before.

Re: Voice mail

hTideGnow — Fri, 05 Sep 2025 21:04:14 GMT

hi @Guy58 did you try Reboot Phone and Reset Network Settings?

And did you try your sim on another phone?

and when you said Disable Voicemail, you meant iPhone Live Voicemail?

Re: Voice mail

Guy58 — Fri, 05 Sep 2025 21:14:17 GMT

by reboot phone that means turn it off?

reset network settings - how do u do that?

yes iphone live is disabled

Re: Voice mail

Guy58 — Fri, 05 Sep 2025 21:14:53 GMT

how do u get support to do that?

thanks for your help

Re: Voice mail

Chalupa_Batman — Fri, 05 Sep 2025 21:15:38 GMT

Hey @Guy58

Settings, General, Transfer or Reset iPhone, Reset, Reset Network Settings. Then reboot.

Re: Voice mail

hTideGnow — Fri, 05 Sep 2025 21:15:49 GMT

hi @Guy58 submit a ticket and ask PM support

Please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Voice mail

Guy58 — Fri, 05 Sep 2025 21:50:34 GMT

Thank you for your help