topic Re: Text returns in Get Support

Text returns

Danielle71 — Fri, 05 Sep 2025 18:38:36 GMT

Hello, I am not receiving any text back from any anybody I can text out they get it but when they text me back, I get nothing what is wrong with this? It just started yesterday.

Re: Text returns

Chalupa_Batman — Fri, 05 Sep 2025 18:39:55 GMT

@Danielle71 wrote:
Hello, I am not receiving any text back from any anybody I can text out they get it but when they text me back, I get nothing what is wrong with this? It just started yesterday.

Hey @Danielle71

Have you tried restarting your phone? Have you tried to reset your Network Settings? If you still need help, contact a CS Agent.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Text returns

hTideGnow — Fri, 05 Sep 2025 18:44:37 GMT

hi @Danielle71

new activation? if it is , did you request porting number? Did you get a text from the old carrier, did you reply Yes within 90 mins?A nd did you remove old sim card??

And whether it is a new activation or existing subscription for long time, did you try reboot phone and reset network settings?

Re: Text returns

slusagm — Fri, 05 Sep 2025 18:46:59 GMT

@Danielle71 Android or iPhone? Try Reboot phone and Reset Network Settings

And if Android, clear app cache for the messaging app, or try switch to Google Message

Re: Text returns

Danielle71 — Fri, 05 Sep 2025 18:47:45 GMT

It’s an iPhone and I already tried rebooting and resetting network settings and it’s still not working. And I have been with this company for at least three months so far

Re: Text returns

hTideGnow — Fri, 05 Sep 2025 18:50:27 GMT

hi @Danielle71 try Disabling iMessage and Send Text Message , reboot phone and re-enable them

try your sim on another phone

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Transfer number

Danielle71 — Fri, 05 Sep 2025 20:23:17 GMT

OK, I was told to use a different number to get the account open and then you would fix the number back to his original number that we asked for the transfer which wasn’t working. You told me to activate with a new number and then you would fix it and change it to his old number. I need this to happen. Today, please what is the next step we have to take and is there a way to physically talk to someone because I’ve been dealing with this for two full days now

Re: Transfer number

hTideGnow — Fri, 05 Sep 2025 20:27:29 GMT

hi @Danielle71 who told you that?? CS Agnet or Community members?

if you are porting from Koodo Prepaid, submit ticket with PM agent. You can submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Or if you are porting from other carrier, you can request porting yourself by logging into My Account, Profile page and click Transfer Phone Number

Re: Transfer number

Danielle71 — Fri, 05 Sep 2025 20:32:08 GMT

I was not with Kudo. I was with Bell and yes, it was an agent from public mobile that told me to do it this way. I have tried all the links and stuff you said and nothing has worked. It’s really pissing me off and I’m about to go to another company. Cause I’m getting way too many runaround and wrong answers from everybody.

Re: Transfer number

hTideGnow — Fri, 05 Sep 2025 20:37:37 GMT

hi @Danielle71

but what not work? You can reply the CS Agent message and ask him to help with putting in the porting request

Re: Transfer number

slusagm — Fri, 05 Sep 2025 20:39:55 GMT

What is the area code and the next 3 digits of your phone number?? Small set of numbers cannot be ported into PM, I hope yours not one of them. But we can help to confirm if you can share only the first 6 digits of the phone number

Re: Transfer number

BKNS27 — Fri, 05 Sep 2025 20:45:06 GMT

@Danielle71

Is this related to your previous post regarding texting?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Text-returns/td-p/1365487

We are all members like you helping each other out with issues.

Click on your avatar and reply back in Messages to the CS_Agent on retrieving your ported number.