topic Re: Billing in Get Support

Billing

CPF — Fri, 05 Sep 2025 15:33:20 GMT

Billing for ******* was missing on my August Mastercard statement.

Re: Billing

hTideGnow — Fri, 05 Sep 2025 15:33:13 GMT

hi @CPF but do you have service now?

Re: Billing

slusagm — Fri, 05 Sep 2025 15:34:22 GMT

so, you are getting free service without paying? LoL

If you don't have service now, login My Account and make a manual payment to resume service

Re: Billing

CPF — Fri, 05 Sep 2025 15:35:26 GMT

Please reply to the above problem!

Re: Billing

slusagm — Fri, 05 Sep 2025 15:37:12 GMT

We are just customers like you , please follow the above troubleshooting steps

Re: Billing

hTideGnow — Fri, 05 Sep 2025 15:49:58 GMT

hi @CPF we are just customers like you and we are trying to help. Honest, you didn't give use enough information like if your service is working or not

if you need professional help from Public Mobile, you need to submit ticket instead of posting here

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage