topic Re: Problem Porting Number in Get Support

Problem Porting Number

DaljitG — Fri, 05 Sep 2025 18:59:57 GMT

I have approval from Virgin to Port my number. They say the approval was sent to Public Mobile. It's been over 12 hours and still not ported.

Re: Problem Porting Number

hairbag1 — Fri, 05 Sep 2025 14:48:48 GMT

@DaljitG

so did you install the Public Mobile sim in your cell ?

Try rebooting your cell.

Re: Problem Porting Number

ORNGNBLK — Fri, 05 Sep 2025 14:49:48 GMT

@DaljitG did you leave you virgin sim active during this process and receive a text from them to approve the port? if so, did you reply within 90 mins of that text to accept?

Re: Problem Porting Number

DaljitG — Fri, 05 Sep 2025 14:52:30 GMT

Yes, the app was installed. The esim is installed. The porting request was sent to Virgin. I replied yes to the text from them yesterday. I called them today and confirmed the request was approved. Their agents indicated the approval was sent to public mobile and has not been resolved as of yet by Public Mobile

Re: Problem Porting Number

DaljitG — Fri, 05 Sep 2025 14:53:46 GMT

The text was replied to immediately last evening.

Re: Problem Porting Number

hTideGnow — Fri, 05 Sep 2025 14:53:54 GMT

hi @DaljitG

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Problem Porting Number

slusagm — Fri, 05 Sep 2025 14:57:00 GMT

Did you try reboot the phone and reset network settings?

Can you make outgoing calls and just not receiving incoming , it is a stuck port

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Problem Porting Number

DaljitG — Fri, 05 Sep 2025 15:15:18 GMT

Tried calling that number and it just wants me to use Koodo Assist. No live person to talk too. Frustrating after spending an hour with Virgin confirming the reques to transfer was approved on their side.

Re: Problem Porting Number

hTideGnow — Fri, 05 Sep 2025 15:17:39 GMT

hi @DaljitG Koodo team helps PM porting issue. Listen the prompt and enter a call back number and they will call you back

at the same time, please message support using the link provided on my earlier reply

Re: Problem Porting Number

DaljitG — Fri, 05 Sep 2025 15:33:29 GMT

I"m on the phone with a Koodo agent now and they have no idea what I"m talking about. They told me that if the number I'm trying to port from Virgin then I should be calling Virgin. That they don't do the Public mobile requests.

Re: Problem Porting Number

slusagm — Fri, 05 Sep 2025 15:36:26 GMT

Yes, agent kind of right that you can call Viegin to re-trigger the request

Or ask another PM team to check the porting status by message

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote