topic Re: Unable to access network in Get Support

Unable to access network

Bimalraj1 — Fri, 05 Sep 2025 14:44:46 GMT

I ported to Public mobile on 4th Sept at 4.18 PM. I am still not able to access my network. kindly call me for support

thanks

Re: Unable to access network

hTideGnow — Fri, 05 Sep 2025 14:45:59 GMT

hi @Bimalraj1 try reboot phone and reset network settings

if same, you need support agent to help

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to access network

hairbag1 — Fri, 05 Sep 2025 14:47:33 GMT

@Bimalraj1

did you follow the suggested steps for successful porting of your number ? Did you reply YES to the port request within 90 mins. Is your Public Mobile sim in the cell now ?

Re: Unable to access network

softech — Fri, 05 Sep 2025 14:49:27 GMT

@Bimalraj1 is that a physical sim or eSIM?

You can try reboot your phone and check if the sim can connect to the network at all. If not, it is not an issue with porting but and issue with provision.

Re: Unable to access network

Bimalraj1 — Fri, 05 Sep 2025 14:49:38 GMT

Yes, i did everything.
i opted for Esim

Re: Unable to access network

Bimalraj1 — Fri, 05 Sep 2025 14:53:32 GMT

Phone is 16Pro max and it has 2 IMEI. one is showing public mobile and other showing ROgers under network provider

Re: Unable to access network

Bimalraj1 — Fri, 05 Sep 2025 15:02:25 GMT

i did reset network, but its still not working

how do i cancel my connection

Re: Unable to access network

softech — Fri, 05 Sep 2025 15:15:44 GMT

@Bimalraj1 you don't need to cancel the service. Your issue is the Rogers sim. Disable the Rogers sim by toggle OFF "Turn on this line"

make sure the Public Mobile sim is enabled with "Turn on this line"

then Reset Network Settings and it should work, it should work for at least outgoing calls.