topic Re: Activation in Get Support

Activation

Keisha25 — Fri, 05 Sep 2025 01:59:26 GMT

After selecting a phone number, to continue activating my account and confirm full access a 6 digit code associated with my Eversafe id would be sent to my phone number but never received a message.

please help. what do i do to get my phone activated and . Ive already payed for the plan and really need my phone to start working.

Your help would be greatly appreciated.

Thank you

Re: Activation

slusagm — Fri, 05 Sep 2025 02:06:18 GMT

You sim working? And if you porting your number, check your old provider sim, it should have sent there

Or you can ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Activation

Chalupa_Batman — Fri, 05 Sep 2025 02:08:55 GMT

@Keisha25 wrote:
After selecting a phone number, to continue activating my account and confirm full access a 6 digit code associated with my Eversafe id would be sent to my phone number but never received a message.
please help. what do i do to get my phone activated and . Ive already payed for the plan and really need my phone to start working.
Your help would be greatly appreciated.
Thank you

Hey @Keisha25

If you click on "Didn't get code", do you see an option to send to your email instead? If not, you can reach a CS Agent this way.

please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.