topic Re: PAYMENT in Get Support

PAYMENT

barbados — Fri, 05 Sep 2025 01:38:40 GMT

I LOST MY LOGIN INFORMATION AND PASSWORD, BUT HAVE MY PHONE NUMBER, SOMEHOW THE PAYMENT WERE COMING OUT AUTOMATICALLY BUT SOMETHING HAPPEN AND NOW NY PHONE IS CUT OFF

PLEASE CAN ANYONE HELP

Re: PAYMENT

Chalupa_Batman — Fri, 05 Sep 2025 01:39:24 GMT

@barbados wrote:
I LOST MY LOGIN INFORMATION AND PASSWORD, BUT HAVE MY PHONE NUMBER, SOMEHOW THE PAYMENT WERE COMING OUT AUTOMATICALLY BUT SOMETHING HAPPEN AND NOW NY PHONE IS CUT OFF

PLEASE CAN ANYONE HELP

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: PAYMENT

slusagm — Fri, 05 Sep 2025 01:45:23 GMT

@barbados PM can help to sort out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote