topic Re: Referral Code didn't work in Get Support

Referral Code didn't work

Dex2 — Fri, 05 Sep 2025 01:31:48 GMT

We had some issues with the E-Sim on my sister's phone. I entered a referral code, but it didn't work. I was told to send a message to support.

Re: Referral Code didn't work

Chalupa_Batman — Fri, 05 Sep 2025 01:34:27 GMT

@Dex2 wrote:
We had some issues with the E-Sim on my sister's phone. I entered a referral code, but it didn't work. I was told to send a message to support.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Referral Code didn't work

softech — Fri, 05 Sep 2025 01:34:42 GMT

Activate the account first and send CS agent a ticket and they will apply the friend referral code on behalf

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Referral Code didn't work

slusagm — Fri, 05 Sep 2025 01:35:39 GMT

For both esim and referral issues PM can help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote