topic Re: where to report error ticket in Get Support

where to report error ticket

Gyphone — Thu, 04 Sep 2025 18:43:08 GMT

Re: where to report error ticket

Chalupa_Batman — Thu, 04 Sep 2025 19:05:12 GMT

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Before you do those, anything the community might be able to help you with? We're customers like you and probably can solve things faster... depending of course.

Re: where to report error ticket

Sansan — Thu, 04 Sep 2025 19:04:56 GMT

Your request is not clear as to your issues.

You sign into your account at the link below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html.

But if you are saying that you cannot sign in, then use next below to send a direct message.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: where to report error ticket

Meow — Thu, 04 Sep 2025 20:59:31 GMT

@Sansan wrote:
Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

This is confusing statement.

If somebody can log in to Community, using chatbot is available and ticket could be created.

I am not aware ticket cannot be created if customer cannot log in to PM account. Ticket is created from Community, correct?