topic Re: Why doesn’t the usa package work? in Get Support

Why doesn’t the usa package work?

HollyRowland — Thu, 04 Sep 2025 14:43:36 GMT

Why doesn’t my usa package work in the USA??

Re: Why doesn’t the usa package work?

Chalupa_Batman — Thu, 04 Sep 2025 14:48:20 GMT

1. What phone are you using?

2. If it's an approved phone that can be used on Public Mobile, then do the following. Go into your settings, turn on Data Roaming, then go to Network Carriers and find T-Mobile. Choose that, then reboot your phone. You should be up and running.

To see if your phone works on PM, enter your IMEI number at the bottom of the page.

https://www.publicmobile.ca/en/get-help/articles/volte

Re: Why doesn’t the usa package work?

hairbag1 — Thu, 04 Sep 2025 15:11:13 GMT

@HollyRowland

to ensure data works...make sure you enable Roaming in cell settings.

For talk..you MUST have a phone that has VoLTE enabled by Public Mobile (not all VoLTE phones are recognised by Public Mobile). Here's some info and a checker on bottom of page...

https://www.publicmobile.ca/en/get-help/articles/volte

You should be able to recieve text messages regardless.

adding..sorry CB...I didn't read your entire response before I sent mine.