topic Help! Long-time customer no longer receiving 2FA codes from TD Bank!! in Get Support

Help! Long-time customer no longer receiving 2FA codes from TD Bank!!

Frankiecat — Thu, 04 Sep 2025 18:05:53 GMT

Help! I've been with PM for years with the same number and suddenly, I am not receiving verification codes from TD Bank. I looked at some posts with similar issues, but it seemed they were all new customers who were having trouble getting any messages.

I have successfully received the codes as of last month, so this is a new problem. Please help!

Re: Help! Long-time customer no longer receiving 2FA codes from TD Bank!!

hairbag1 — Thu, 04 Sep 2025 15:05:39 GMT

@Frankiecat

see that orange bubble on lower right side of page ?...click on it to start process to get Customer Support to help.

Re: Help! Long-time customer no longer receiving 2FA codes from TD Bank!!

CSA_PM — Thu, 04 Sep 2025 16:01:59 GMT

Thank you for the escalation! The customer is already in contact with an agent.

Re: Help! Long-time customer no longer receiving 2FA codes from TD Bank!!

Frankiecat — Sat, 06 Sep 2025 15:44:07 GMT

They are making me buy a new sim card (for $10) to try to fix the issue, as nothing else has worked

Re: Help! Long-time customer no longer receiving 2FA codes from TD Bank!!

Frankiecat — Fri, 12 Sep 2025 13:07:11 GMT

Problem was the sim card. After replacement (and then needing to get my service restored because apparently activating a new SIM card suspended my service again), all texts work now