topic Re: Data usage error in Get Support

Data usage error

Massimo26 — Thu, 04 Sep 2025 01:39:34 GMT

New activation was made on September 3rd for a 1gb data plan and right after, activation, it shows 752mb used (71%)? When I click on data usage detail, nothing shows up. I shouldn't have any data used, not so much seconds after activation of plan

Re: Data usage error

Chalupa_Batman — Thu, 04 Sep 2025 01:41:38 GMT

@Massimo26 wrote:
New activation was made on September 3rd for a 1gb data plan and right after, activation, it shows 752mb used (71%)? When I click on data usage detail, nothing shows up. I shouldn't have any data used, not so much seconds after activation of plan

Often the website and app have cache issues. Try clearing the cache on your browser, close browser, open and go into incognito mode and log back in. If your on the app, try swiping down as it may help refresh.

Re: Data usage error

hTideGnow — Thu, 04 Sep 2025 01:52:52 GMT

hi @Massimo26

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage