topic Code in Get Support

Code

Stiff09 — Thu, 04 Sep 2025 02:57:20 GMT

they always ask me to put a code to my phone number 705-xxx-xxxx

then asking me for a second code but the phone number is my granddaughter number she lives in Labrador city NF

because it’s her phone number I can’t go into my account

please help me with this problem

thank you

Stephanie xxxxxxxxx

Edit by Dunkman: removed personal information

Re: Code

Chalupa_Batman — Wed, 03 Sep 2025 23:53:00 GMT

@Stiff09

Please remove your phone number and name!! These are not private forums. Click on the arrow in the box and click edit.

Which code are you talking about? The 6 digit code Public Mobile sends to your phone? Try clicking on "Didn't get code". There should be an option for email. If you don't see it, create a ticket for a CS Agent to assist.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Code

computergeek541 — Thu, 04 Sep 2025 00:20:55 GMT

Please avoid repeating others.