topic Re: RE: Refund on Subscription or Change Subscription from eSIM to physical SIM in Get Support

RE: Refund on Subscription or Change Subscription from eSIM to physical SIM

MJ93 — Thu, 04 Sep 2025 02:58:57 GMT

I have a physical SIM, I would like the current subscription for the account under email: xxxxxxxxx transferred to my physical SIM. Please Help!!! If you cannot help. Please provide me with a refund.

MJerry

Edit by Dunkman: removed personal information

Re: RE: Refund on Subscription or Change Subscription from eSIM to physical SIM

Sansan — Wed, 03 Sep 2025 23:35:52 GMT

Can you sign into your account? If so, you need to change the sum card number. You can update it under the Profile tab.

If you cannot sign in, message Public Mobile agents directly at the link below to assist you with the change.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: RE: Refund on Subscription or Change Subscription from eSIM to physical SIM

Chalupa_Batman — Thu, 04 Sep 2025 02:59:49 GMT

@MJ93 wrote:
I have a physical SIM, I would like the current subscription for the account under email: xxxxxxxxx transferred to my physical SIM. Please Help!!! If you cannot help. Please provide me with a refund.
MJerry

Hello @MJ93

First, these are public forums. Nothing is private here. So click on that arrow in the box and edit out your email address.

You need to log into your account and change SIM card numbers.

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

There you can change the number. If you're unable to log into your account, you can reach out to a CS Agent

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes

Edit by Dunkman: removed personal information

Re: RE: Refund on Subscription or Change Subscription from eSIM to physical SIM

computergeek541 — Thu, 04 Sep 2025 00:25:54 GMT